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Returns

Return Policy Please notify us within 30 days of receipt of your order if you would like to make a return. We will refund the cost of the returned items. Customers are responsible for return shipment costs for any products returned under standard returns. Returned merchandise must be completely intact and packaged in its original packing materials. Before returning any product, obtain approval by contacting us and please provide the following information: customer name, item(s) to be returned, and the nature of the problem. Once we have received your return, we will apply the credit amount to your credit card or payment method


Mattress Return Policy: Mattress Sets are non-returnable upon signature at delivery. Mattresses are non-returnable if opened or taken out of their plastic wrapping. Upon delivery and before you sign the shipping receipt, inspect the mattress, foundation, or mattress set. Damaged or defective mattresses, foundations, or mattress sets qualify for a full refund only if you refuse the items at the time of delivery.


Damaged or Defective Orders Please notify the delivery person if your order looks damaged, and refuse delivery of all damaged or defective merchandise. Once delivery has been refused with the shipper, you will have the option to cancel the order for a full refund, or have a replacement shipped to you free of charge. If your order arrives with concealed damage please notify us immediately. We will need a detailed description of the damages or defects along with any additional supporting documents, like digital pictures, emailed to sales@hiltonfurnitures.com. Once we have received this information we will file a freight claim with the shipper or manufacturer on your behalf. The shipper will then review the claim and, if approved, send you a check for the damages. Please note that we cannot guarantee payment of concealed damage freight claims, so please inspect your order carefully at the time of delivery and refuse any shipments that appear damaged to ensure a free replacement or full refund.